Terms of service

Terms of Service

Last updated: May 23, 2026

Welcome to Pure Essence. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

1. Overview

This website is operated by Pure Essence. Throughout the site, the terms "we", "us", and "our" refer to Pure Essence.

We offer this website, including all information, tools, products, and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian;

  • You are legally capable of entering into binding agreements;

  • The information you provide is accurate and complete.

3. Products and Services

We make every effort to display our products as accurately as possible. However:

  • Product colours and images may vary depending on your device display;

  • Product availability is subject to change without notice;

  • We reserve the right to discontinue products at any time.

We reserve the right to limit the quantities of any products or services that we offer.

4. Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details.

5. Orders

We reserve the right to refuse, limit, or cancel any order for reasons including:

  • Suspected fraud or unauthorized activity;

  • Incorrect pricing or product information;

  • Product unavailability;

  • Breach of these Terms.

If your order is canceled after payment has been processed, you will receive a refund in accordance with our Refund Policy.

6. Shipping and Delivery

Delivery times are estimates and may vary depending on your location and courier services.

Pure Essence is not responsible for delays caused by:

  • Courier disruptions;

  • Customs processing;

  • Weather conditions;

  • Incorrect shipping information provided by customers.

Risk in products passes to you upon delivery.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy and in accordance with the South African Consumer Protection Act (CPA).

Customers may be entitled to repairs, replacements, or refunds for defective goods as provided under applicable law.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and designs, is the property of Pure Essence or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

9. Prohibited Uses

You may not use our website or Services:

  • For unlawful purposes;

  • To violate any South African or international laws or regulations;

  • To infringe upon our intellectual property rights or those of others;

  • To spread malware, viruses, or malicious code;

  • To engage in fraudulent or abusive activity;

  • To interfere with the security or functionality of the website.

We reserve the right to terminate your access to our Services for violating these Terms.

10. Limitation of Liability

To the fullest extent permitted by South African law, Pure Essence shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or products.

Nothing in these Terms excludes rights that cannot legally be excluded under the Consumer Protection Act or other applicable laws.

11. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect and process personal information in accordance with POPIA.

12. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites.

Use of third-party services is at your own risk.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on this website. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms or use of our Services shall be subject to the jurisdiction of the South African courts.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Pure Essence
Email: info@essenceproducts.store
Address:  Germiston, Gauteng, 1401, South Africa